Legend Studio Legal
Refunds, Withdrawal and Payment Disputes
This policy explains how refund requests, mandatory remedies, payment reversals and Panthéon Ticket entitlements are handled. Asking for help or a refund never constitutes fraud by itself.
1. What you are buying
Panthéon Tickets are digital access entitlements credited to an authenticated Legend Studio account after payment confirmation. They are not physical goods, have no shipping return, cannot be exchanged for cash and do not expire while the service remains available, subject to a legally required or refund-related adjustment.
2. Mandatory rights come first
This policy does not remove statutory remedies
You may have mandatory rights if the digital service is not supplied, is defective or non-conforming, is misleadingly described, or if applicable law otherwise requires a refund or withdrawal route. Those rights prevail over this convenience policy.
3. Change of mind and withdrawal
Change-of-mind refunds are generally unavailable once immediate digital supply has validly started, where applicable law permits that result and the required express consent and acknowledgement were captured. If the required consent was not obtained, or if local law grants a continuing withdrawal right, Legend Studio applies that right.
Nothing in an immediate-supply acknowledgement limits remedies for non-supply or lack of conformity.
4. How to request a review
Email contact@legendstudio.club and include:
- Shopify order number
- email address used for the purchase
- reason for the request
- whether Tickets were credited or used
- any relevant screenshot or payment evidence
5. Review outcomes
Depending on the facts and applicable law, Legend Studio may:
- restore or re-provision missing Tickets
- correct an account or delivery error
- approve a full or partial refund
- decline a discretionary change-of-mind request
- ask for further information
- open a manual reconciliation when the payment and Ticket history do not match
6. Effect of an approved refund or final reversal
Unused paid Tickets reliably attributable to the refunded order may be removed. If Tickets from that order were already used, Legend Studio may adjust only an offer, run or acquisition reliably traced to those Tickets. Free welcome Tickets, promotional rewards and legends earned through the free Daily Legend are not affected.
When provenance is incomplete, the refund is partial or the available balance is insufficient, the case is reviewed manually. New paid selection openings may be paused while the review is open, but the visible wallet is not made negative and unrelated acquisitions are not silently removed.
7. Chargebacks and payment disputes
An open bank dispute is not treated as a final refund. Legend Studio may preserve order, consent, delivery, access and usage records and submit them to Shopify or the payment provider. A dispute won by Legend Studio lifts any temporary purchase-specific hold. A final reversal follows the approved-refund rules above.
8. Fraud and account action
A refund, withdrawal, complaint or support request never causes an automatic ban. Account suspension or closure is considered only after a documented review establishes payment fraud, unauthorized payment use, intentional circumvention or manifestly abusive repeated disputes. Except where immediate security or legal action is required, the user receives the reason and may request review through contact@legendstudio.club.
9. Processing and payment-provider timing
Legend Studio acknowledges and assesses requests without undue delay. Once a refund is issued, the time for funds to appear depends on Shopify, the payment provider, the card network and the customer's bank. We provide the available transaction reference if a completed refund is not visible.